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Why choose a VerySmartphone ?


Unlocked

free
as a bird

Tested and Certified

100%
operational

Guaranteed 12 months

free
standard exchange

30 days Without Risk

to test your purchase
in complete peace of mind

#greenissmart

economical
and ecological!

an Enquiry ?


I am not satisfied with my device (too damaged, not working, etc.): what do I do?

Have you just received the product but it does not meet your expectations? We apologise and we will do our best to make sure you are entirely satisfied.

Our devices undergo a series of tests before being subject to a 30-point quality control procedure. Nevertheless, surprises are possible with electronic devices. The cosmetic grading is done by eye and it is possible that our requirements do not match yours.

If this happens, do not hesitate to contact us. We will do our best to meet your expectations and we undertake to offer you one or several solutions.

We ask that you provide photographs if these can support your claim.

If it turns out that an error has occurred, we will send you a prepaid return label so that we can exchange the product; if the product is no longer in stock, you will be refunded.

I still need help

Refunding an order: what is the procedure and timeframe?

Refunds are possible only within the framework of the right of withdrawal.

The right of withdrawal applies to a period of 30 clear days following the receipt of the order. After this time, the product ordered is covered by the warranty and may only be repaired or exchanged.

To receive a refund, contact us and we will send you a prepaid return label. To find out more about returns, please read our Returns Policy.

The refund process varies slightly between 2 cases:

Full refund of the order.

We have 7 days following the receipt of your order to activate the refund. The refund reverses the original payment made during the purchase.

Partial refund of the order (goodwill gesture or potential repair)  

The transfer will be made within 24 working hours following the receipt of the invoice for a completed repair.

I still need help

I have a problem regarding delivery (order lost or late): what do I do?

The delivery time is specified on the order summary. It is always calculated in working days.

If your parcel takes longer than expected to arrive, don't worry:

Go toyour account, then to the order summary.

If the order is marked as "shipped", make a note of the carrier and the tracking number. You should be able to track your parcel on the carrier's website.

If the order is not yet marked as "shipped" and your order was placed more than 2 working days ago, contact us.

If after checking the carrier's website it looks like the parcel may be lost or if there is a delay, do not hesitate to contact the carrier directly to clear things up.

It rarely happens that a parcel is actually lost or that it is delivered to the wrong person. If this happens, contact us so that we can open a case with the carrier. If the product is not located after 15 days, we will refund you.

I still need help

How do I return my product to the refurbisher?

If you wish to return your product because it has a technical fault or because you are not satisfied, you should contact us and submit a return request.

To return a product, you must follow our exchange or refund procedure and receive your prepaid return label. Otherwise, we cannot guarantee that your product will be exchanged or refunded.

Please remember to always disconnect your device from the iCloud or Google Play account associated with it.

If you forget to do this before returning the product, we will be obligated to ask you to provide us with your login details to proceed with the repair, exchange, or refund of your order.

Not disconnecting from your iCloud or GooglePlay account will prolong the time it will take to process your request and may even result in us being unable to grant your request.

Moreover, when you receive your item, please ensure that your order is correct as soon as you receive it.

If we have sent the wrong item by mistake, which would be very unusual, we want to resolve the problem as quickly as possible. You will receive a refund or a replacement depending on your wishes, but you must return the item in the same condition you received it and within 30 days of receiving it. Please ensure that you take reasonable care of the item, contact us within 24 hours following receipt, and print your prepaid return label.

If you receive a damaged or faulty item, we hope that you can accept our sincere apologies and we would like to assure you that we completely understand your dissatisfaction. You will receive a refund or a replacement depending on your wishes, but you must return the item in the same condition you received it and within 30 days of receiving it. Please ensure that you take reasonable care of the item, contact us within 24 hours following receipt, and print your prepaid return label.

If you notice a malfunction during the 12 months covered by the warranty, please contact us and indicate the issue(s) encountered. We promise that we will strive to find the best possible solution. In case of a minor problem, we will repair the damaged item(s) at our own expense, otherwise we will replace the item within 3 weeks. The last option is subject to availability. If we do not have the item in stock at the time, we will refund your purchase. Please make sure that you take reasonable care of the item and to inform us of any faults within the warranty period.

I still need help

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