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Galaxy Note 9 128 Go Carbon...

Galaxy Note 9 128 Go Carbon Black Unlocked

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€329.00

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Why choose a VerySmartphone ?

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an Enquiry ?

I am not satisfied with my device accessories: what do I do?

Is an accessory missing from your order, or is an accessory faulty?

Go toyour account to display the summary of the order in question and check our advertisement; among others, it describes the type(s) of accessory or accessories that you can expect to receive.

If your order is not complete, we apologise in advance. Our items are packaged according to a process that meets strict requirements; however, we are not immune to handling errors. Contact Us within 24 hours as soon as you receive the parcel and send us a photo of the open parcel as proof. We will do our best to send you the missing item as soon as possible.

If the accessory received is faulty or if it stops working during the 12 months covered by the warranty, contact us so that we can replace it at no additional cost.

I still need help

I have a problem regarding delivery (order lost or late): what do I do?

The delivery time is specified on the order summary. It is always calculated in working days.

If your parcel takes longer than expected to arrive, don't worry:

Go toyour account, then to the order summary.

If the order is marked as "shipped", make a note of the carrier and the tracking number. You should be able to track your parcel on the carrier's website.

If the order is not yet marked as "shipped" and your order was placed more than 2 working days ago, contact us.

If after checking the carrier's website it looks like the parcel may be lost or if there is a delay, do not hesitate to contact the carrier directly to clear things up.

It rarely happens that a parcel is actually lost or that it is delivered to the wrong person. If this happens, contact us so that we can open a case with the carrier. If the product is not located after 15 days, we will refund you.

I still need help

What does the warranty cover and how does it work?

The VerySmartPhones warranty covers all phone malfunctions that are not caused by your misuse of the device (malfunctioning touch screen, failing battery, buttons that become stuck, etc.). In case of any problems, you should go to the contact page.

At VerySmartPhones, we offer a 12-month warranty for every item sold. If you notice a malfunction during the warranty period, please contact us and indicate the issue(s) encountered. We promise that we will strive to find the best possible solution.

In case of a minor problem, we will repair the damaged item(s) at our own expense, otherwise we will replace the item within 3 weeks. The last option is subject to availability. If we do not have the item in stock at the time, we will refund your purchase.

If you lose the device, make it wet, put it in water, drop it, break it, or if it becomes oxidised, the warranty will not apply.

Moreover, any repairs completed by a third party (a person other than the refurbisher) are excluded from the warranty; the repairer will then be responsible for the replaced part.

I still need help

Is the device sold in its original packaging?

No. Every 100% original device undergoes a series of tests before it is repaired, if necessary, and is then packaged in a neutral box and therefore refurbished, sold with a range of accessories that are compatible but not original.

I still need help

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