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Galaxy Note

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an Enquiry ?

How do I return my product to the refurbisher?

If you wish to return your product because it has a technical fault or because you are not satisfied, you should contact us and submit a return request.

To return a product, you must follow our exchange or refund procedure and receive your prepaid return label. Otherwise, we cannot guarantee that your product will be exchanged or refunded.

Please remember to always disconnect your device from the iCloud or Google Play account associated with it.

If you forget to do this before returning the product, we will be obligated to ask you to provide us with your login details to proceed with the repair, exchange, or refund of your order.

Not disconnecting from your iCloud or GooglePlay account will prolong the time it will take to process your request and may even result in us being unable to grant your request.

Moreover, when you receive your item, please ensure that your order is correct as soon as you receive it.

If we have sent the wrong item by mistake, which would be very unusual, we want to resolve the problem as quickly as possible. You will receive a refund or a replacement depending on your wishes, but you must return the item in the same condition you received it and within 30 days of receiving it. Please ensure that you take reasonable care of the item, contact us within 24 hours following receipt, and print your prepaid return label.

If you receive a damaged or faulty item, we hope that you can accept our sincere apologies and we would like to assure you that we completely understand your dissatisfaction. You will receive a refund or a replacement depending on your wishes, but you must return the item in the same condition you received it and within 30 days of receiving it. Please ensure that you take reasonable care of the item, contact us within 24 hours following receipt, and print your prepaid return label.

If you notice a malfunction during the 12 months covered by the warranty, please contact us and indicate the issue(s) encountered. We promise that we will strive to find the best possible solution. In case of a minor problem, we will repair the damaged item(s) at our own expense, otherwise we will replace the item within 3 weeks. The last option is subject to availability. If we do not have the item in stock at the time, we will refund your purchase. Please make sure that you take reasonable care of the item and to inform us of any faults within the warranty period.

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Refunding an order: what is the procedure and timeframe?

Refunds are possible only within the framework of the right of withdrawal.

The right of withdrawal applies to a period of 30 clear days following the receipt of the order. After this time, the product ordered is covered by the warranty and may only be repaired or exchanged.

To receive a refund, contact us and we will send you a prepaid return label. To find out more about returns, please read our Returns Policy.

The refund process varies slightly between 2 cases:

Full refund of the order.

We have 7 days following the receipt of your order to activate the refund. The refund reverses the original payment made during the purchase.

Partial refund of the order (goodwill gesture or potential repair)

The transfer will be made within 24 working hours following the receipt of the invoice for a completed repair.

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Is it possible to pay in several instalments?

Payment can only be made online, by card or PayPal, in a single transaction. Payments in several instalments by transfer, cheque, or cash are not accepted.

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How do I obtain an invoice?

Go to your account to view the summary of the order in question, then click on “ Download my invoice”. If the button does not appear or if the invoice is not sent to you within 48 working hours, contact us.

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