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Why choose a VerySmartphone ?

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Guaranteed 12 months

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standard exchange

30 days Without Risk

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an Enquiry ?

What condition will the battery be in?

Each battery is checked and tested. If it does not reach at least 80% of its initial charging capacity, it is automatically replaced with a new battery.

And if the battery performance is not satisfactory, you can of course make a claim under the warranty.

I still need help

How do I return my product to the refurbisher?

If you wish to return your product because it has a technical fault or because you are not satisfied, you should contact us and submit a return request.

To return a product, you must follow our exchange or refund procedure and receive your prepaid return label. Otherwise, we cannot guarantee that your product will be exchanged or refunded.

Please remember to always disconnect your device from the iCloud or Google Play account associated with it.

If you forget to do this before returning the product, we will be obligated to ask you to provide us with your login details to proceed with the repair, exchange, or refund of your order.

Not disconnecting from your iCloud or GooglePlay account will prolong the time it will take to process your request and may even result in us being unable to grant your request.

Moreover, when you receive your item, please ensure that your order is correct as soon as you receive it.

If we have sent the wrong item by mistake, which would be very unusual, we want to resolve the problem as quickly as possible. You will receive a refund or a replacement depending on your wishes, but you must return the item in the same condition you received it and within 30 days of receiving it. Please ensure that you take reasonable care of the item, contact us within 24 hours following receipt, and print your prepaid return label.

If you receive a damaged or faulty item, we hope that you can accept our sincere apologies and we would like to assure you that we completely understand your dissatisfaction. You will receive a refund or a replacement depending on your wishes, but you must return the item in the same condition you received it and within 30 days of receiving it. Please ensure that you take reasonable care of the item, contact us within 24 hours following receipt, and print your prepaid return label.

If you notice a malfunction during the 12 months covered by the warranty, please contact us and indicate the issue(s) encountered. We promise that we will strive to find the best possible solution. In case of a minor problem, we will repair the damaged item(s) at our own expense, otherwise we will replace the item within 3 weeks. The last option is subject to availability. If we do not have the item in stock at the time, we will refund your purchase. Please make sure that you take reasonable care of the item and to inform us of any faults within the warranty period.

I still need help

How do I track my parcel?

To track your parcel, go to your account, then go to Purchase History.

Is the order marked as "shipped"?

Make a note of the carrier and the tracking number.

Then, go on the carrier's website to track your parcel.

If after checking the carrier's website it looks like the parcel may be lost or if there is a delay, do not hesitate to contact the carrier directly to clear things up. You can also contact us.

Is the order not marked as "shipped"?

If you placed your order more than 2 working days ago, do not hesitate to contact us.

I still need help

The accessories: are they included? are they original?

Every 100% original device undergoes a series of tests before it is repaired, if necessary, and is then packaged in a neutral box and therefore refurbished, sold with a range of accessories that are new and compatible if this is specified. The accessories are not original. They are supplied by brands specialized in the manufacture of chargers, earphones, etc.

When an accessory is sold with the product, this is always specified in the product advertisement. Any accessories not mentioned are not sold with the product.

I still need help

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