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Galaxy S8 64 Go - Arctic...

Galaxy S8 64 Go - Arctic Silver Unlocked

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€229.00

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Why choose a VerySmartphone ?

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an Enquiry ?

Refunding an order: what is the procedure and timeframe?

Refunds are possible only within the framework of the right of withdrawal.

The right of withdrawal applies to a period of 30 clear days following the receipt of the order. After this time, the product ordered is covered by the warranty and may only be repaired or exchanged.

To receive a refund, contact us and we will send you a prepaid return label. To find out more about returns, please read our Returns Policy.

The refund process varies slightly between 2 cases:

Full refund of the order.

We have 7 days following the receipt of your order to activate the refund. The refund reverses the original payment made during the purchase.

Partial refund of the order (goodwill gesture or potential repair)

The transfer will be made within 24 working hours following the receipt of the invoice for a completed repair.

I still need help

What are the delivery times?

Orders are prepared within 24 working hours and shipped within 1 working day, excluding weekends and public holidays.

Please note that all orders made after 1pm on Friday will be shipped on the following Monday. Delivery times are determined by the carrier for information purposes only and unfortunately cannot be guaranteed. Delivery may take a little longer depending on the period and/or in the case of unforeseen events.
Around Christmas time, for example, high order numbers and often poor weather may extend the delivery time.

I still need help

How do I track my parcel?

To track your parcel, go to your account, then go to Purchase History.

Is the order marked as "shipped"?

Make a note of the carrier and the tracking number.

Then, go on the carrier's website to track your parcel.

If after checking the carrier's website it looks like the parcel may be lost or if there is a delay, do not hesitate to contact the carrier directly to clear things up. You can also contact us.

Is the order not marked as "shipped"?

If you placed your order more than 2 working days ago, do not hesitate to contact us.

I still need help

What does the warranty cover and how does it work?

The VerySmartPhones warranty covers all phone malfunctions that are not caused by your misuse of the device (malfunctioning touch screen, failing battery, buttons that become stuck, etc.). In case of any problems, you should go to the contact page.

At VerySmartPhones, we offer a 12-month warranty for every item sold. If you notice a malfunction during the warranty period, please contact us and indicate the issue(s) encountered. We promise that we will strive to find the best possible solution.

In case of a minor problem, we will repair the damaged item(s) at our own expense, otherwise we will replace the item within 3 weeks. The last option is subject to availability. If we do not have the item in stock at the time, we will refund your purchase.

If you lose the device, make it wet, put it in water, drop it, break it, or if it becomes oxidised, the warranty will not apply.

Moreover, any repairs completed by a third party (a person other than the refurbisher) are excluded from the warranty; the repairer will then be responsible for the replaced part.

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