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an Enquiry ?

Is the device sold in its original packaging?

No. Every 100% original device undergoes a series of tests before it is repaired, if necessary, and is then packaged in a neutral box and therefore refurbished, sold with a range of accessories that are compatible but not original.

I still need help

Refunding an order: what is the procedure and timeframe?

Refunds are possible only within the framework of the right of withdrawal.

The right of withdrawal applies to a period of 30 clear days following the receipt of the order. After this time, the product ordered is covered by the warranty and may only be repaired or exchanged.

To receive a refund, contact us and we will send you a prepaid return label. To find out more about returns, please read our Returns Policy.

The refund process varies slightly between 2 cases:

Full refund of the order.

We have 7 days following the receipt of your order to activate the refund. The refund reverses the original payment made during the purchase.

Partial refund of the order (goodwill gesture or potential repair)

The transfer will be made within 24 working hours following the receipt of the invoice for a completed repair.

I still need help

I have a problem regarding delivery (order lost or late): what do I do?

The delivery time is specified on the order summary. It is always calculated in working days.

If your parcel takes longer than expected to arrive, don't worry:

Go toyour account, then to the order summary.

If the order is marked as "shipped", make a note of the carrier and the tracking number. You should be able to track your parcel on the carrier's website.

If the order is not yet marked as "shipped" and your order was placed more than 2 working days ago, contact us.

If after checking the carrier's website it looks like the parcel may be lost or if there is a delay, do not hesitate to contact the carrier directly to clear things up.

It rarely happens that a parcel is actually lost or that it is delivered to the wrong person. If this happens, contact us so that we can open a case with the carrier. If the product is not located after 15 days, we will refund you.

I still need help

How do I change my delivery address or cancel my order?

Go to My Account.

Check your order summary:

If the order is marked as "shipped", it is too late to change the delivery address. The parcel will be sent to the address entered before the order was modified or cancelled.

If the address is changed and there is nobody at the initial address to collect the parcel and sign for it, it will be returned to the sender within 30 days and you will be refunded. However, please let us know anyway using the contact form. This should help us speed up the return of your parcel and consequently your refund.

If you simply want to cancel your order, contact us when you receive your parcel so that we can send you a prepaid return label. Please refer to our Returns Policy. You must inform us about your return request within 30 days from the day you receive your order. You must also follow our exchange or refund procedure and receive a prepaid return label so that you can return your order to us. Otherwise, we cannot guarantee that your product will be exchanged or refunded.

If the order is not yet marked as "shipped", contact us as soon as possible. We may be able to help you. However, we cannot guarantee that your request to change the delivery address or cancel your order will definitely be taken into account as this will depend on the preparation stage of your order.

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