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Samsung Galaxy A5 32 Gb...

Samsung Galaxy A5 32 Gb Pink Unlocked

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€139.00 349 €

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Why choose a VerySmartphone ?

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an Enquiry ?

Refunding an order: what is the procedure and timeframe?

Refunds are possible only within the framework of the right of withdrawal.

The right of withdrawal applies to a period of 30 clear days following the receipt of the order. After this time, the product ordered is covered by the warranty and may only be repaired or exchanged.

To receive a refund, contact us and we will send you a prepaid return label. To find out more about returns, please read our Returns Policy.

The refund process varies slightly between 2 cases:

Full refund of the order.

We have 7 days following the receipt of your order to activate the refund. The refund reverses the original payment made during the purchase.

Partial refund of the order (goodwill gesture or potential repair)

The transfer will be made within 24 working hours following the receipt of the invoice for a completed repair.

I still need help

I am not satisfied with my device accessories: what do I do?

Is an accessory missing from your order, or is an accessory faulty?

Go toyour account to display the summary of the order in question and check our advertisement; among others, it describes the type(s) of accessory or accessories that you can expect to receive.

If your order is not complete, we apologise in advance. Our items are packaged according to a process that meets strict requirements; however, we are not immune to handling errors. Contact Us within 24 hours as soon as you receive the parcel and send us a photo of the open parcel as proof. We will do our best to send you the missing item as soon as possible.

If the accessory received is faulty or if it stops working during the 12 months covered by the warranty, contact us so that we can replace it at no additional cost.

I still need help

Are refurbished devices watertight?

Refurbished devices are not watertight. The devices are opened so that the product can be tested, which is why we cannot guarantee that our refurbished products are watertight.

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My parcel has arrived damaged: what do I do?

In general, you should always check the external appearance of the parcel before signing the delivery receipt.

If the product received is damaged (the screen or another part of the product is broken) even though the parcel was received in a good condition, you must contact us within 24 hours and send supporting photos so that we can launch an investigation.

The same steps must be taken if the parcel is lost or delivered to the wrong address. Once a case has been opened, it will be closed after 15 days. You will either receive a refund or a similar product will be sent to you, subject to stock availability

You must also follow our exchange or refund procedure and receive a prepaid return label so that you can return your order to us. Otherwise, we cannot guarantee that your product will be exchanged or refunded.

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